Terms of service

General

This website is operated and owned by Nouri Bay Limited.

Throughout the site terms “we”,”us”,”our” refer to Nouri Bay Limited.

By accessing and using the site you (the customer or user ) agree to be bond by all terms and conditions of this site below.  You also agree to our privacy policy. If you don't agree with these terms unfortunately you can not use this site.

Payment

All payments must be made using your own debit or credit card and by agreeing to the terms, you confirm that the payment card you have used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We do not store any details of your credit card nor do we have access to any information on the authorisation process of your credit card, the only information we are told by our credit card processors is whether your Credit Card was authorised or failed.

Purchase

To submit an order for products you must:

1. Complete and submit the online order through our website by adding a product to your digital basket on our site.
2. Enter all required information for delivery and also for billing including relevant card details.

Nouri Bay Limited reserves the right to refuse any order. In such case, we will notify you as soon as reasonably practicable, providing you with the reasons for such refusal, and refund to you any payment in full.

Once we have accepted your order an order confirmation email will be sent to you at which point these Terms of Trade will become binding on you and on Nouri Bay Limited. The status of your order will be emailed to you, if you have any questions regarding your order please contact us as soon as possible to resolve any issues. Products are made in very small batches please allow 72 hours for processing your order, during busier periods this processing time may be longer, we will communicate with you in these instances.

By placing an order with us, you are agreeing to our terms and conditions stated on this page.

Our Rights

1. We reserve the right to refuse service to anyone for any reason at any time
2. We reserve the rights to change or temporarily/permanently remove the website, or any part of the website. We will not be liable to you or any other third party if this occurs.
3. We reserve the rights to change any of the Conditions stated on the website, at any time with or without a notice.  If you do not agree to any change to the Conditions then you must immediately stop using the website. It is your responsibility to check if the Conditions have changed.
4. Prices of our products may change at any time, we reserve the rights to make these changes. We will not be liable to you or any other third party for price changes, modifications, suspension or discontinuing the service.

Changes to packaging

From time to time packaging may change as a result of legislative changes, suppliers or forces outside of the control of Nouri Bay Limited.

Reselling

Nouri Bay products are only for personal use or gifting, resell is strictly prohibited.

Privacy

We use Shopify for our website functionality, please refer to their Privacy Policy on how they use personal information https://www.shopify.com/legal/privacy

Please refer to our Privacy Policy on how we process and use personal information.

Complaints

We hope that you are delighted with our services, however if you have any complaints please contact us at hello@nouribay.com and we will do our best to resolve any issues.

Sensitivity

We recommend patch testing all of our products on your skin 24 hours before use. All of our products have been cosmetically tested by a certified Chemist and passed a Cosmetic Product Safety Report (CPSR).

Skin sensitivities can arise from taking medication, pregnancy, menopause and hormonal changes.

Results 

Results vary from person to person and we cannot accept returns as a result of any skin conditions or reactions. We are always happy to help if you have any questions before and after purchase, and recommend reading the full ingredient list and how to use information first.

Returns

We hope you love your purchase, but if a product you have ordered is damaged in transit, please let us know immediately and within 14 days of receipt. We will gladly offer a full refund or replacement. Please quote your name and order number when emailing hello@nouribay.com providing details of the damage, including photos and we will provide you with the full details on how to return your order via a prepaid carrier. Please note a one off return fee of £2.99 will be deducted from your refund amount, unless the reason for return is the item is faulty or damaged in transit.

Once the item has been returned, we will aim to process returns within 10 working days of receipt. Any refunds will be issued via the original payment method.

Results vary from person to person and we cannot accept returns as a result of any skin conditions or reactions. We are always happy to help if you have any questions before and after purchase, and recommend reading the full ingredient list and how to use information first.

For hygiene reasons, please not we are unable to receive returns for opened products, unless faulty. 

 

POSTAGE

• Please retain your proof of postage receipt until we have safely received your parcel as we may need to see this if it doesn’t reach us.
• Any postage incurred by the customer will only be reimbursed by us if the product is faulty or damaged or incorrectly supplied.