Refund Policy

Refunds and our Nouri Bay satisfaction guarantee

Our goal at Nouri Bay is to provide you with the highest quality skincare products. We are confident you’ve made the best decision when choosing Nouri Bay and we back this up with our satisfaction guarantee.

Nevertheless, if you’re unhappy with your purchase after trying the products we offer a no-quibble refund within 30 days of receipt. 

In addition, if a product you have ordered is damaged in transit, please let us know immediately upon receipt. We will gladly offer a full refund or replacement.

Please quote your name and order number when emailing hello@nouribay.com. Please provide details of the damage, including photos, and we will provide you with full instructions on how to return your order using a prepaid carrier.

Please note that a one-off return fee of £3 will be deducted from your refund, unless the reason for return is that the item is faulty or was damaged in transit.

Once the item has been returned, we aim to process returns within 14 working days of receipt. Any refund will be issued via the original payment method.

For hygiene reasons, please note that we are unable to accept returns of opened products, unless the product is faulty.

POSTAGE

• Please retain your proof of postage receipt until we have safely received your parcel, as we may need to see this if it doesn’t reach us.

• Any postage incurred by the customer will only be reimbursed by us if the product is faulty, damaged, or incorrectly supplied.